100%. All of our flight inclusive bookings are fully ATOL Protected and in partnership with Bluebay we are members of ABTA.
Yes, you can make secure online payments by clicking the manage my booking link on our websites.
Where this is available, you can order a meal for your flight.
You can book these at the time of your booking unless you are flying with an operator like TUI, who only open specific seats 90 days before departure.
Customers are responsible for obtaining any visas required for their holiday. If you need clarification on whether a visa is required for your trip, information can be found by visiting the relevant embassy website.
Yes, even internal flights require specific photographic identification. As a standard we recommend you having a maximum 10 year passport (check yours now) that is valid for at least 6 months on your return.
You must check all medication with the country’s embassies. For example, Co-codamol is banned from the UAE without permission. All medications should be in original boxes with the prescriptions available.
Luggage allowance varies by airline and personal choice. However, all our quotes will include luggage allowance as standard.
All our quotes will include transfers as standard. *Where available.
A request to cancel a booking must be made in writing by the lead passenger. The best way to do this is by emailing the one provided on your Booking Confirmation.
We encourage you to chat with us about alternatives to cancellation.
Our team are experts at travelling with a disability so it is essential you let us know when you start looking or book so we can arrange all the assistance you will need for the perfect holiday.
Airline regulations state that after 28 weeks at the time of return, you must have a medical certificate to prove fitness to travel. After 32 weeks, permission to travel is usually refused.
All passengers, regardless of carrier or nationality, must provide API details before travel. We are happy to do this with the airline, but you may also submit them directly. We can accept no liability should you fail to do so or provide incorrect details.
You will receive hard copy e-tickets roughly 14 days before travel.
If your complaint concerns an issue in a resort, you MUST report this to resort staff. When you return, you can submit a complaint to bookit@goldenjoy.co.uk
We aim to respond to all complaints within 28 working days, although this can be delayed unless reported in the resort.
Yes. We can take no responsibility for anyone who doesn’t travel with the correct insurance.
Contact your local representative, call the emergency number on your paperwork or seek advice from the reception desk.
